LEGAL REFERENCE

How 99x Handles Your Personal Information

At 99x, your account data belongs to you — we collect only what we need to run your account, process deposits through JazzCash, Easypaisa, SadaPay and Raast, and...

Encrypted account storagePakistani payment data protectedClear data-access rightsNo third-party data salesAudit-ready records
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99x How 99x Handles Your Personal Information

What This Privacy Policy Covers and Why

This policy applies to every interaction you have with 99x — account creation, login sessions, deposit flows via JazzCash or Easypaisa, withdrawals through SadaPay or Raast, and customer support exchanges. We operate under applicable data-protection frameworks for supported regions in Pakistan, meaning we process your information only where local law permits. We retain transaction records for the period required by financial compliance

rules, after which data is deleted or anonymised. You may request a copy of your stored data, ask us to correct inaccuracies, or submit a deletion request through our support channel at any time. We do not sell, rent or trade your personal information to marketing third parties.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your information is stored, want to exercise a data right, or need to report a concern, our privacy support team is reachable through the channels below. We aim to respond to all data-related requests within 72 hours.

Team online

Live Chat

Open the chat widget inside your 99x account dashboard to reach a privacy support agent directly. Available around the clock for account holders in supported Pakistan regions.

Email Support

Send your data request or privacy concern to our dedicated support address. Include your registered account identifier so we can locate your records without delay.

Help Centre

Our help centre carries step-by-step articles on downloading your data, updating personal details, and submitting a formal deletion request through your account settings panel.

WHY YOU CAN RELY ON US

The Standards Behind Our Privacy Practices

We built our data practices around six concrete commitments that you can hold us to. Each one reflects how we actually operate the platform, not aspirational language.

Encrypted Storage

All personal data — including your name, contact details and payment method references — is stored using industry-standard encryption at rest and in transit across every 99x server environment.

Minimal Collection

We collect only the data fields required to open your account, verify your identity for withdrawals, and route payments through JazzCash, Easypaisa, SadaPay or Raast accurately.

No Data Sales

Your information is never sold or rented to advertisers or data brokers. Third-party access is limited to payment processors and identity-verification partners bound by strict data agreements.

Access on Request

You can request a full export of the personal data we hold on your account at any time. We deliver it in a readable format within the timeframe required by applicable local law.

Prompt Deletion

When you close your account, we delete or anonymise your personal data within the retention window required by financial regulations, then confirm the action to you in writing.

Regular Policy Review

Our privacy team reviews this policy whenever we add a new payment rail, change a data processor, or update our account-security architecture — so the document stays accurate.

How This Policy Aligns Across Our Pages

Our privacy commitments are consistent whether you are reading this page, our terms of use, or our cookie notice. The table below shows how key principles carry through...

Data minimisation
Stated in this policy and reflected in our account-registration form, which asks only for fields required to verify identity and process Pakistani payment rails.
Retention periods
Defined here and cross-referenced in our terms of use, with the same financial-compliance window applied to JazzCash, Easypaisa, SadaPay and Raast transaction records.
Third-party sharing
Restricted to payment processors and verification partners in both this policy and our terms, with no carve-outs for marketing or analytics data sales.
Your access rights
Described here and linked from the account-settings panel so you can reach the request form without having to search for this page again.
Cookie usage
Our cookie notice references this policy for the personal-data dimension of tracking, keeping the two documents consistent rather than contradictory.
Security standards
Encryption and access-control standards named here match the technical measures described in our account-security page, so there is no gap between the two.
Policy update process
Both this page and our terms of use carry the same update-notification commitment: we email registered account holders before material changes take effect.
POLICY LAYOUT AT A GLANCE

Six Elements That Define Our Privacy Approach

These six elements shape how the privacy policy is structured and how it functions day-to-day on the 99x platform. Each one is a concrete, operational feature rather than...

Account-level data dashboard Your account settings panel shows the personal data fields we...
Payment-rail data separation Transaction references for JazzCash, Easypaisa, SadaPay and Raast are stored...
Session log transparency Login timestamps, device type and IP region are logged for...
Consent record keeping Every time you accept a policy update, we record the...
Support-chat data handling Transcripts from live-chat sessions with our support team are retained...
Cross-border transfer notice If any of your data is processed outside Pakistan —...

Common Questions About Your Data on 99x

We collect your name, contact details, date of birth and the identity document needed to verify withdrawals. We also record which payment method you use — JazzCash, Easypaisa, SadaPay or Raast — to route transactions correctly.

Transaction records are kept for the period required by applicable financial regulations in supported regions. After that window closes, records are deleted or anonymised and we confirm the action to your registered contact address.

Yes. Log into your account, go to the settings panel, and submit a data-export request. We compile your personal data, session logs and transaction references into a readable file and deliver it within the legally required timeframe.

We share data only with payment processors handling JazzCash, Easypaisa, SadaPay and Raast transactions, and with identity-verification partners. Both categories are bound by data-processing agreements. We do not sell your data to advertisers.

Submit a deletion request through the account-settings panel or contact our support team by email. We process the request within the retention window required by financial rules, then send written confirmation once deletion is complete.

Your personal data is scheduled for deletion or anonymisation once the mandatory financial-record retention period expires. You will receive a written confirmation to your registered contact address when the process is finished.

We email all registered account holders before any material change takes effect, stating what has changed and why. The updated policy is also published on this page with a revision date so you can compare it to the version you previously accepted.